Shipping Policy

Effective Date: October 5, 2026

At Nordic Naturals (nordicnaturalsusa.com), we are committed to delivering your products quickly, safely, and efficiently. This Shipping Policy outlines our processing times, shipping rates, carrier options, and delivery expectations.

1. Order Processing Times

• Standard Processing: All orders are processed within 1 to 2 business days (excluding weekends and major holidays) after receiving your order confirmation email.

• Order Cut-Off Time: Orders placed before 12:00 PM PST Monday through Friday will begin processing the same business day. Orders placed after 12:00 PM PST or over the weekend will begin processing on the following business day.

• Order Updates: You will receive a notification email with a tracking number as soon as your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on package weight, dimensions, and destination.

Domestic Shipping Options (United States)

Free Standard Ground shipping applies automatically at checkout to all domestic orders with a subtotal of $50 or more (before taxes and discounts).

3. International Shipping

We offer international shipping to select countries worldwide. Delivery times for international orders vary based on the destination and local customs processing.

• Carrier Options: DHL Express, FedEx International, and USPS Priority Mail International.

• Delivery Timeline: Standard international shipping typically takes 7 to 15 business days.

• Customs, Taxes, and Duties: International orders may be subject to import duties, value-added taxes (VAT), and customs fees levied by the destination country. All custom fees and import duties are the responsibility of the recipient. We recommend contacting your local customs office for specific details prior to placing an order.

4. Order Tracking & Delivery Confirmation

Once your order ships, you will receive an automated Shipping Confirmation email containing your tracking number and a link to trace your package in real time.

• Please allow up to 24 hours for tracking details to update on the carrier’s portal.

• If you have not received your tracking information within 3 business days of placing your order, please contact customer support.

5. Temperature-Sensitive & Freshness Care

To maintain maximum freshness and product integrity, certain liquid fish oils and delicate supplements are packaged with protective insulation during warmer months.

• We recommend storing softgels and unopened liquid bottles in a cool, dry place away from direct sunlight upon arrival.

• Liquid omega-3 oils should be refrigerated immediately after opening.

6. Incorrect Shipping Addresses & Undeliverable Packages

• Address Verification: Customers are responsible for providing an accurate and complete shipping address at checkout.

• Address Changes: If you notice an error in your shipping address, please contact us immediately. Once an order has entered fulfillment or shipped, we cannot modify the shipping address.

• Returned Packages: If a package is returned to us due to an incorrect address or failed delivery attempt, the customer may be responsible for re-shipping costs.

7. Damaged, Lost, or Stolen Packages

• Damaged Items: If your package arrives damaged, please take clear photos of the damaged items and packaging and contact customer support within 48 hours of delivery.

• Lost or Missing Packages: If your tracking status shows “Delivered” but you have not received your package, please check around your residence, verify with neighbors, and contact the carrier directly before submitting a lost package claim with our support team.